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RS-10: Disruptive GTM in ICT: Network APIs / Platform Offers via Ecosystem PlaysA telco disrupts its traditional connectivity model by launching platform offers (network APIs, developer programmes, marketplaces) with ecosystem partners. A 90‑day GTM sprint validates segments, messaging, partner motions, and pricing—then scales based on adoption signals.
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RS-09: Responsible AI for ICT: From Tool Use to Governed Productivity at ScaleAn ICT enterprise rolls out AI-assisted workflows across support, engineering, and commercial teams. It adopts an AI risk framework and role‑based certification so usage is safe, validated, and measurable.
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RS-08: Privacy‑Aware Computer Vision for ICT Sites: Safer Operations without Privacy RiskAn operator improves operational visibility across sites (data centres, depots, high‑footfall service locations). Computer vision detects safety and operational events while privacy controls (retention, access, de‑identification) are built in by design.
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RS-07: Landing Zones + FinOps for Cloud/MSPs: Protect Margin with Showback/ChargebackA cloud/MSP scales multi‑tenant platforms. Without standard foundations and cost ownership, margin erodes. The provider implements a landing zone and FinOps showback/chargeback, turning consumption into accountable commercial metrics.
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RS-06: Customer 360 for Telcos: From Churn Prediction to Next‑Best ActionsA telco unifies customer data across channels and service operations to create a Customer 360 view. Segmentation and churn/LTV analytics inform next‑best actions, retention offers, and service prioritisation—while measurement standards reduce KPI inconsistency across teams.
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RS-05: Forecasting for ICT Supply Chains: Devices, Spares, and Capacity Planning under VolatilityAn ICT operator manages device inventory, spare parts, and capacity needs across regions. It adopts modern forecasting and scenario planning to reduce stockouts, expedite costs, and planning friction during demand shocks.
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RS-04: Incident Readiness as a Product Feature: Reliability + Trust for ICT ServicesAn ICT provider positions reliability as part of its value proposition. It builds tested incident playbooks, communications templates, and quarterly tabletop exercises, then tracks readiness KPIs as part of executive reporting.
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RS-03: Continuous Compliance for Multi‑Tenant ICT PlatformsA multi‑tenant ICT platform serves regulated customers. Manual evidence collection is slow and inconsistent. The platform team implements continuous compliance: control‑to‑evidence mapping, dashboards for completeness/exceptions, and remediation as a managed backlog.
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RS-02: Telco & ICT Supplier Governance: Tiered Third‑Party Risk that Doesn’t Block GrowthA telco expands its supplier base (cloud, OSS/BSS, managed security, AI tooling). To avoid onboarding delays and audit risk, it implements tiered vendor governance with evidence-by-design and a renewal cadence.