RS-01: ICT Portfolio Transformation: From Projects to a KPI‑Led Growth Engine

How this disrupts the business model (ICT lens)

·        Creates new revenue lines (platforms/APIs/managed services) or protects margin (FinOps, cost‑to‑serve visibility).

·        Shifts transformation from one‑off projects to productised, repeatable operating rhythms.

·        Strengthens trust as a differentiator (governance, resilience, compliance‑by‑design).

What changes in the operating model:

·        Portfolio governance becomes decision-grade (constraints + value), not status reporting

·        A KPI dictionary standardises performance measures across product, network, customer, and finance

·        Quick wins (FinOps showback, churn analytics, self‑service onboarding) build momentum for larger platform modernisation

Expected value

·        Faster funding and prioritisation cycles

·        Higher delivery predictability and execution confidence

·        Faster time‑to‑market for new digital offers and managed services

GCC localisation notes (fill in)

·        [INSERT: data residency / regulatory considerations]

·        [INSERT: Arabic/English support and content needs]

·        [INSERT: procurement and vendor onboarding requirements]

References (supporting frameworks/sources)

·        TM Forum ODA: https://www.tmforum.org/oda/

·        MIT/Capgemini digital leadership research (digital intensity + transformation management)

LINKS → Use Case: UC-01: Digital Readiness Scorecard + 12‑Month Roadmap | Services: SVC-01: Data & Analytics/SVC-02: GRC & Digital Resilience/SVC-03: Technology Innovation & GTM