The challenge this solves: Policies exist but operational readiness is untested; coordination breaks down during incidents.
· Telcos & ISPs
· Cloud/MSPs
· Critical services
· Healthcare
· Financial services
· Improved response performance via tested playbooks
· Clear RACI and escalation
· Higher recovery readiness via runbooks
· MTTD/MTTR
· Runbooks tested (%)
· Tabletop coverage
· Repeat incidents reduced
LINKS → Services: SVC-02: GRC & Digital Resilience/SVC-06: Cloud & Platforms | Research Scenario: RS-04: Incident Readiness as a Product Feature: Reliability + Trust for ICT Services